How do I check on an order?
Send us your order number and the email used at checkout. We can confirm the specific status rather than asking you to infer it from a carrier page.
UNPROVEN Research Desk
Support for orders under review.
Need help with an order, checkout, shipping, tracking, sizing, a damaged or wrong item, or a return/exchange? Send the evidence. We will take a look.
Prefer email?
team@unproven.madethis.appFor the fastest investigation, include your order number when you have one.
Open a case
Tell us what needs examining.
This form reaches the UNPROVEN research desk directly. We will use the details you share to investigate your request.
Common findings
Frequently investigated questions.
When will my order ship?
UNPROVEN pieces are made to order through Printify, so fulfillment and shipping can vary by item and destination. If you need a clearer read on a particular order, send it to the research desk.
My tracking has not moved yet. Is that normal?
After a shipping label is created, tracking can take 24–48 hours to activate. If that window has passed or the status looks unusual, include your order number and we will investigate.
Can you help with sizing before I order?
Yes. Tell us which theory and size/color you are considering, and we will help you read the available product details before you commit to the experiment.
What about returns, exchanges, or a damaged item?
Contact us with your order number, what arrived, and a photo when relevant. We will review the case and explain the next available step under our return policy.
Checkout did something suspicious. What should I send?
Please include the product, selected size/color, and a screenshot of the error if possible. That gives us evidence to investigate without making you repeat the whole experiment.